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IT Support Internship/Co-Op (Summer/Fall 2026) at SpyCloud · Austin
Skills
Job Description
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
Internship Details:
This opportunity combines a summer internship with a 15-week co-op and is designed for actively enrolled undergraduate or graduate students graduating between December 2026 and May 2027. The role requires full-time availability (40 hours per week) during Summer 2026, with the opportunity to continue part-time (up to 20 hours per week) in Fall 2026.
This is a hybrid role that includes both remote and in-office support. Interns are expected to work onsite on Wednesdays at our South Congress office, with the possibility of additional in-office days based on team needs.
The summer internship runs from June 3 through August 7. Following the summer term, participants will transition into the co-op portion of the program.
Overview of Job/Team:
We are looking for a motivated and curious IT Support Co-op Intern to join our IT team for the summer. Reporting to the IT Manager, this role offers hands-on experience supporting day-to-day IT operations in a fast-paced, collaborative environment. You’ll gain exposure to real-world systems, tools, and processes while contributing to meaningful projects that improve how our employees interact with technology.
What You'll Do:
- Provide Tier 1 help desk support by triaging and resolving incoming requests through ticketing systems, Slack, and in-person interactions
- Assist with employee onboarding and offboarding, including device setup, provisioning, and access management
- Configure and support Mac devices and related hardware
- Document IT workflows, processes, and standard operating procedures to improve team efficiency
- Review and update outdated internal how-to guides and knowledge base articles
- Audit existing applications and tools to ensure accuracy, usage alignment, and access control
- Partner with the IT team to support and enhance an internal IT AI bot for employee support
- Troubleshoot basic hardware, software, and access issues across core systems
Requirements:
- Educational Background:
- Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, MIS, or a related field
- Rising junior or senior (3rd or 4th year student preferred)
- Professional Experience:
- Prior IT support, help desk, or technical experience is not required, but exposure through coursework, projects, or internships is a plus
- Technical Proficiency:
- Basic familiarity with Mac operating systems
- Exposure or interest in tools such as Jamf, Okta, Google Workspace, and Atlassian products
- General understanding of IT support concepts, device setup, and troubleshooting
- Skills:
- Strong problem-solving mindset with the ability to learn quickly
- Self-starter who can take initiative and manage tasks independently
- Customer service orientation with a focus on helping end users effectively
- Clear written and verbal communication skills
- Ability to stay organized and manage multiple requests
- Work Environment:
- Hybrid work environment with both in-office and remote responsibilities
- Ability to lift and move equipment up to 50 lbs as needed
Nice to Have:
- Hands-on experience with tools such as Gmail, Slack, Jamf, Okta, or ticketing systems
- Exposure to help desk environments or troubleshooting hardware/software issues
- Interest in automation, AI tools, or building internal support solutions
Why SpyCloud?
- Hands-on experience – No busy work here! You’ll contribute to real projects that matter.
- Support & mentorship – You’ll be paired with mentors and have access to the brightest minds on Team SpyCloud
- Networking & exposure – Engage with leadership, cross-functional teams, and fellow interns.
- A collaborative, high-energy culture – Work in a dynamic startup environment that values innovation and impact.
SpyCloud is not sponsoring visas at this time.
For applicants residing in California, please click here to read SpyCloud's CCPA Notice.
For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.
U.S.-Based Benefits + Perks (for Full Time Employees):
At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees):
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
About SpyCloud:
SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.
To learn more and see insights on your company’s exposed data, visit spycloud.com.
Our Mission:
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
Who We Are:
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.
Our Culture:
Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.
SpyCloud’s Recruitment Policy:
We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.
Compensation Transparency Policy:
At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.
Learn more and apply: SpyCloud Careers