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Workplace Experience Ambassador at SPS in New York City, NY
Skills
Job Description
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Elevate Every Moment
We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees.
This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.
What You'll Do
Client Engagement
- Greet and welcome clients and guests with warmth and professionalism
- Anticipate client needs and deliver personalized, thoughtful service
- Maintain client preference profiles to tailor experiences and surprise-and-delight moments
- Build lasting relationships and positively shape the office culture
Office and Concierge Services
- Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
- Provide information and arrange services, including transportation, local amenities, and dining experiences
- Support document scanning, printing, and office supply delivery
Event and Catering Support
- Coordinate catering for meetings and events, ensuring high-quality presentation
- Assist in planning and executing office events, including setup, decorations, and guest management
Workspace Management
- Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
- Monitor and restock supplies, manage printers, and secure unclaimed print jobs
- Maintain client lounges, reception areas, and shared spaces at a high standard
Feedback and Continuous Improvement
- Gather and analyze client feedback to enhance services and improve experiences
- Proactively identify areas for improvement and implement solutions
Emergency Response
- Be familiar with emergency procedures and guide clients and guests safely in emergency situations
- Serve as a point of contact for client safety and well-being
What You Bring
- High School Diploma required, degree in hospitality or related field preferred
- Experience in client-facing or hospitality roles in a corporate setting
- Strong communication, organization, and problem-solving skills
- Tech-savvy, adaptable, and proactive in a fast-paced environment
- Professional, discreet, and service-oriented with a polished demeanor
- Hospitality or customer service certification is a plus
Physical Requirements
- Ability to lift/move 40–60 lbs. using standard equipment
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Manual dexterity and vision to operate office equipment and perform assigned duties
Why This Role Matters
As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.