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Retail Supervisor at SPS in New York, NY
Skills
Job Description
#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Lead Exceptional Retail Experiences at an Iconic NYC Destination
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.
To support peak season operations, we’re seeking engaging, customer-focused Retail Supervisors who thrive in a fast-paced, high-volume environment and are passionate about delivering exceptional guest experiences while leading by example.
As a Retail Supervisor, you’ll help oversee daily retail operations, support team performance, and ensure the sales floor remains organized, engaging, and guest-ready at all times. From coaching associates and driving sales goals to maintaining visual standards and resolving guest concerns, your leadership helps create a seamless and memorable retail experience for visitors from around the world.
This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
As a Retail Supervisor, you play a key role in shaping both the guest experience and team success. Your leadership, professionalism, and ability to create a positive and efficient environment directly contribute to guest satisfaction, team morale, and the overall success of the retail operation.
What You'll Do
Retail Operations & Guest Experience
- Lead by example in delivering exceptional guest service and creating memorable interactions
- Support guests with merchandise selection, purchases, and issue resolution
- Ensure all transactions are completed accurately and efficiently
Team Support & Leadership
- Assist with supervising daily retail operations and supporting team performance
- Provide guidance, coaching, and direction to Retail Associates as needed
- Promote a collaborative, positive, and guest-focused team environment
Merchandising & Inventory
- Maintain visual merchandising standards, signage, and promotional displays
- Monitor inventory levels, restocking, and organization of merchandise
- Support inventory control and loss prevention initiatives
Operational Excellence
- Operate and troubleshoot POS systems and retail technology
- Support opening, closing, and daily operational procedures
- Assist with special projects and additional operational needs as assigned
What You Bring
- Strong leadership and customer service skills
- Ability to motivate and support a team in a fast-paced environment
- Excellent communication, organization, and problem-solving abilities
- Strong attention to detail and operational awareness
- Professional, approachable, and solutions-oriented mindset
- Previous retail, merchandising, or supervisory experience preferred
Qualifications
- High School Diploma or equivalent required
- 1–3 years of retail or customer-facing experience preferred
- Previous leadership or supervisory experience is a plus
- Basic computer proficiency or ability to quickly learn POS systems and retail technology
- Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
- Professional appearance and adherence to company standards
Physical Requirements
- Ability to stand and move throughout the shift in a high-traffic retail environment
- Ability to lift, carry, or move merchandise and supplies as needed
- Comfortable working in a fast-paced, guest-facing setting
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.