Workplace Experience Ambassador at SPS-North… · New York…

Workplace Experience Ambassador 📍 New York, New York, United States On-site The Workplace Experience Ambassador serves as the primary point of contact for employees, clients, attorneys, and guests, delivering a high-touch hospitality and workplace experience in a fast-paced professional services environment. This role is responsible for reception, conference room coordination, office support, mail and package handling, and ensuring that the workplace is welcoming, organized, and operating smoothly. The ideal candidate is service-oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction. What You'll Do: Reception and Guest Services Greet and assist employees, clients, attorneys, and visitors with a warm and professional demeanor. Manage visitor check-in procedures and answer/direct incoming phone calls. Provide personalized support and accommodate special requests to enhance the workplace experience. Offer office tours and ensure guests are comfortable and well-supported throughout their visit. Conference Room and Event Coordination Manage conference room calendars and reservations. Coordinate meeting and event logistics, including room setup, catering, and technology support. Ensure conference rooms and meeting spaces are clean, stocked, and ready for use. Workplace Operations Conduct regular floor walkthroughs to monitor cleanliness, organization, and supply levels. Maintain common areas, kitchens, lounges, and shared workspaces. Restock office supplies, refreshments, and workplace amenities. Troubleshoot minor office equipment issues and escalate maintenance needs as appropriate. Mail and Administrative Support Process incoming and outgoing mail, packages, and courier deliveries. Support office staff and executives with administrative tasks, including coordinating lunches and occasional errands. Liaise with vendors, building management, and service providers to ensure efficient office operations. What We're Looking For: High school diploma or equivalent required. Minimum of 1 year of experience in hospitality, reception, office services, workplace experience, or a similar customer-facing role in a professional or corporate environment. Proficiency with Microsoft Office Suite and the ability to learn workplace technology systems. Strong verbal and written communication skills. Professional appearance and commitment to delivering exceptional customer service. Key Competencies Customer Service Excellence – Creates positive and memorable experiences through attentive, personalized support. Organization and Time Management – Effectively prioritizes multiple tasks and follows through on commitments. Communication Skills – Communicates clearly, professionally, and proactively. Attention to Detail – Ensures accuracy and quality in all work. Adaptability and Initiative – Responds quickly to changing priorities and independently identifies ways to improve operations. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Ability to remain stationary or move throughout the office for extended periods. Ability to operate standard office equipment, including computers, phones, printers, and copiers. Ability to occasionally move materials and packages weighing up to 40 pounds, with or without assistance. Ability to bend, reach, and use carts or other equipment to transport supplies and packages. Travel Minimal to no travel required. Additional Information This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties and responsibilities. Responsibilities may change based on business needs. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $25—$27 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.