IT Technician Support at SPS-North America in California

Job Title: IT Technician Support. IT Technician Support - is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions • Troubleshoot system, application and hardware issues • Ensure customer is updated on ticket progress • Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support • Work directly with customers to solve problems • Utilize internal IT Knowledge Base to both provide and find solutions to known issues • Use external information to research and resolve issues when needed • Consistently update the ticket tracking system with status and fixes • Properly escalate issues to necessary parties as required System Administration • Perform routine system maintenance on laptops and desktops • Track computer assets according to organizational standards • Perform backups and restores • Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals. • Perform installation and configuration of software including operating system, patches, and 3rd party products. • Maintain established computer standards and participate in testing new standards Communication • Strong interpersonal skills with heavy focus on customer service • Demonstrate sound written, oral and organizational skills • Collaborate with local and remote teams using provided tools • Consistently share solutions with peers • Works effectively as an individual and as part of a team • Comfortable training both small and large groups of people on new IT solutions Resource & Project Management • Complete assigned tasks on time • Ability to follow documented commonly used concepts, practices, and procedures • Ability to manage multiple constituencies, issues, priorities, projects and goals • Adhere to team policies and organizational reporting structures Continuous Improvement • Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations. Work Schedule • Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed • Must be available via cell phone for issue resolution and assistance after hours Travel • Local travel between sites may be required • Occasional travel to sites outside the local area may be required Education and Certifications • Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required. • Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+) Experience • Minimum 1 year IT experience • Experience delivering IT solutions within a corporate and/or enterprise environment • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred • Experience in centrally managed computer environments • Experience supporting A/V environments not required, but is a plus • Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $35—$35 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.