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Mailroom Associate at SPS in West Chester, OH
Skills
Job Description
SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.
The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.
Job Overview
The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.
This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Mail & Shipping Operations
- Receive inbound mail and packages and input details into chain-of-custody systems
- Sort and distribute mail and packages to company personnel
- Manage outgoing mail and shipping transactions
- Notify employees upon receipt of deliveries
- Serve as point of contact for mail and package inquiries
Document & Business Service Center Support
- Perform scanning, imaging, and light copy/print services
- Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
- Maintain the Business Service Center in a clean and organized manner
Office & Facilities Support
- Assist with meeting room and conference room setups
- Support office moves within assigned facilities
- Perform light maintenance and cleaning duties as needed
Customer Service & Operational Excellence
- Deliver 5-star customer service across all forms of communication
- Build professional relationships with employees and internal teams
- Maintain professionalism and composure when handling sensitive inquiries
- Proactively seek additional work during downtime
- Train backup personnel and provide guidance on procedures and policies
- Identify and respond to additional operational support needs
What We’re Looking For
Required
- High School Diploma or equivalent
- Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
- Strong verbal and written communication skills
- Excellent customer service orientation
- Strong organizational and multitasking skills
- Basic computer proficiency and ability to learn new systems
Preferred
- 2+ years of experience in office services, mailroom, logistics, or customer service roles
- Working knowledge of multifunction devices (MFDs)
- Experience with shipping/receiving procedures and tracking systems
Competencies
- Strong communication skills
- Customer-first mindset with service excellence focus
- Attention to detail and operational accuracy
- Ability to multitask and prioritize effectively
- Independent work capability with strong accountability
- Problem-solving and analytical thinking
- Team-oriented with strong collaboration skills
Physical Requirements
- Ability to lift or move packages up to 40 lbs. or more frequently
- Ability to move materials using a wheeled cart with 60 lb capacity
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity for operating office equipment
Travel:
None
What We Offer
Career Growth: Opportunities to expand skills across office services, logistics, and workplace operations.
Learning & Development: A culture that promotes continuous learning and professional growth.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.