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Concierge Assocate at SPS in New York, NY
Job Description
SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.
The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.
Job Overview
As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.
The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You’ll Do
Reception & Guest Experience
- Greet guests, clients, and vendors in a professional and welcoming manner
- Check in visitors and create guest passes in accordance with security procedures
- Maintain a polished and organized front desk and lobby environment
- Assist clients with escorting guests as needed
Communication & Front Desk Operations
- Answer incoming calls and direct them to the appropriate departments
- Respond to inquiries with professionalism and efficiency
- Provide clear and helpful information to visitors and employees
Office Services Support
- Provide general office services support as needed
- Assist with administrative and workplace tasks to support daily operations
- Maintain a high level of service across all touchpoints
What We’re Looking For
Required
- High School Diploma or equivalent
- Strong customer service and communication skills
- Professional appearance and demeanor
- Ability to multitask and manage a fast-paced front desk environment
- Strong organizational and interpersonal skills
Preferred
- Experience in reception, concierge, hospitality, or customer-facing roles
- Experience working in a corporate or professional office environment
Competencies
- Customer-first mindset with a strong focus on service excellence
- Confident, engaging, and professional demeanor
- Strong verbal and written communication skills
- Resourcefulness and problem-solving ability
- Ability to remain calm and composed under pressure
- Attention to detail and organizational skills
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Manual dexterity for operating phones and office equipment
Travel:
None or negligible
What We Offer
Career Growth: Opportunities to expand into broader office services and workplace operations roles.
Learning & Development: A culture that supports continuous learning and professional growth.
We Recognize Talent: Recognition programs across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.