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Client Services Associate at SPS in East Rutherford, NJ
Job Description
Job Title: Client Services Associate
Position Overview
The Client Services Associate/Hospitality & Workplace Operations Associate is responsible for maintaining a clean, efficient, and welcoming environment across conference spaces, workplace areas, restrooms, pantries, and facility operations. This role supports hospitality services, office services, and facilities coordination to ensure an exceptional experience for employees and guests. The ideal candidate is detail-oriented, proactive, and service-driven, with strong execution skills and the ability to support daily operations in a fast-paced corporate setting.
Key Responsibilities
Hospitality & Conference Room Support
- Reset conference rooms after each use; push in chairs, wipe down tables, remove trash.
- Dust equipment and ensure all rooms remain clean and presentation ready.
- Break down boxes and remove trash to the designated freight area.
- Maintain an organized, hazard-free freight area.
- Support event setups, breakdowns, and workplace experience activities.
- Verify that AV equipment and touch panels are functional; escalate issues as needed.
Housekeeping & Pantry Operations
- Fully stock all pantry items including coffee, tea, milk, sweeteners, utensils, cups, plates, napkins, soap, etc.
- Remove expired items and ensure all supplies are replenished throughout the day.
- Sweep/Swiffer floors in pantry and elevator lobby areas.
- Ensure 409 cleaner and Magic Erasers are available for employee use.
- Verify proper functioning of coffee machines, water dispensers, and ice machines.
- Clean refrigerators every Friday after 3:30 PM.
- Wipe down all surfaces, appliances, and glass doors.
- Run dishwasher at the end of day when full.
Restroom Maintenance
- Stock toilet paper, napkins, soaps, and paper supplies.
- Keep all restrooms clean, neat, and presentable.
- Wipe down counters and address spills immediately.
Facilities Support
- Replace burnt-out light bulbs and ensure lighting is operational.
- Ensure access doors remain closed and secure.
- Report any building-related issues (HVAC, plumbing, electrical) to management.
- Perform minor furniture fixes; escalate when third-party support is required.
- Move boxes and assist with office setups as requested.
- Support Executive Assistants with operational requests.
- Perform daily walkthroughs—morning and afternoon—to ensure overall readiness.
- Lift boxes up to 25–35 pounds as needed.
Mailroom & Office Services
Supports tasks related to:
- Mailroom operations
- Workplace services
- Conference room readiness
- Vendor and building coordination
- Maintenance requests
- Workplace operations and walkthroughs
Service Request Management
- Log, track, and complete service requests within defined SLAs:
- Urgent: Immediate
- High Priority: Same day
- Standard: 24–48 hours
- Provide timely updates and escalate delays or barriers.
Vendor & Building Coordination
- Ensure Certificates of Insurance (COIs) are received before any vendor work.
- Schedule, escort, and oversee vendor activity; confirm completion.
- Coordinate with property management for HVAC, electrical, plumbing, and freight access.
Inventory & Supplies
- Monitor and replenish stock levels proactively.
- Track usage trends and ensure adequate inventory across all floors.
Events & Projects
- Support event logistics, room setups, and project coordination.
- Manage vendor activity and ensure space readiness.
Safety & Compliance
- Maintain compliance with building regulations and fire codes.
- Ensure no items are stored in hallways or common areas.
- Report and resolve safety concerns immediately.
Continuous Improvement
- Identify operational efficiencies and cost-saving opportunities.
- Support standardization of processes across locations.
- Contribute to enhancing the overall workplace experience.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.