Solutions Consultant

Location: Japan - Tokyo

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Purpose

Leads complex solution decisions and high-value enterprise engagements with substantial independence, combining advanced technical knowledge and business consulting capability.

What You'll Do

· Partner with enterprise account teams throughout complex sales cycles.

· Lead discovery to understand customer objectives, workflows and technology environments.

· Develop solution hypotheses and value drivers from customer context.

· Design and present tailored Sprinklr solutions linked to measurable business outcomes.

· Deliver demonstrations, workshops, whiteboarding and proof-of-concept engagements.

· Translate technical capabilities into business value for executive, practitioner and technical audiences.

· Collaborate with Sales, Product, Engineering, Customer Success and Marketing.

· Develop solution architectures and integration approaches across enterprise systems.

· Shape solution strategy across complex and competitive opportunities.

· Lead discovery across multiple business units and stakeholder groups.

· Resolve non-standard issues and coordinate senior cross-functional resources.

· Coach colleagues and improve solution consulting practices.

· Deliver locally relevant discovery, solution design and value consulting.

· Navigate consensus-based stakeholder environments and regional or global teams.

Who You Are and What Makes You Qualified

· Wide-ranging solutions consulting or sales engineering experience supporting complex enterprise opportunities.

· Strong knowledge of customer experience, marketing technology, contact centre, artificial intelligence or automation.

· Advanced enterprise integration and scalable design capability.

· Ability to influence senior stakeholders and connect technical design with commercial outcomes.

· Strong facilitation and executive presentation capability.

· Typically 8-12 years of relevant experience, or equivalent experience.

· Business-level or native-level Japanese is required.

· Professional English is required for regional and global collaboration.

· Experience with Japanese enterprises is highly valued.

· Ability to travel within Japan.

How This Role Operates

· Works with substantial independence and advanced judgement. May coordinate others for specific pursuits.

· This is an individual contributor role without formal people management responsibility.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.