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Patient Coordinator at Spring View Hospital in Las Cruces, NM
Job Description
Your experience matters
Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Coordinator, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
A Patient Coordinator who excels in this role:
- Supports a culture of patient- and family-centered care by proactively enhancing the patient experience at the unit and departmental levels. Serves as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians.
- Prepares reports, maintains filing systems, enters data, maintains databases, composes and sends correspondence, and performs other clerical functions as needed.
- Communicates and corresponds with patients, families, visitors, providers, and staff.
- Collaborates with stakeholders across the organization to achieve appropriate resolutions.
- Uses a hands-on, consultative approach that balances the organization’s patient experience goals with the operational realities, limitations, and workflows of the unit or department.
- Provides professional and empathetic support to patients and families; documents, investigates, and provides feedback to appropriate leadership; and ensures complex issues are resolved within established timeframes while keeping patients and families informed throughout the process.
- Projects a positive and helpful demeanor while advocating on behalf of patients.
- Maintains patient and family confidence by safeguarding confidential information.
- Demonstrates the ability to work independently while exercising sound judgment, critical thinking, and problem-solving skills.
- Communicates effectively while maintaining a professional, calm, and empathetic demeanor when addressing concerns from internal and external customers.
- Completes rounds in Acute Care Units to communicate with patients, caregivers, and families regarding their stay.
- Conducts post-discharge follow-up calls with patients, families, and caregivers regarding the care received during their stay.
- Completes follow-up activities and notifies appropriate departmental and administrative personnel, including conducting Root Cause Analyses, regarding issues or perceived deficiencies expressed by patients, caregivers, or families.
What we’re looking for
Education:
- High school diploma or equivalent required.
- Associate's degree in a healthcare related field preferred.
Certifications:
- AHA Basic Life Support (BLS)
Skills & Experience:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action..
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Schedule: Full-time
More about Memorial Medical Center
Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.
EEOC Statement
Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.