Spring View Hospital→
Benefit Advisor at Spring View Hospital in Las Cruces, NM
Job Description
Your experience matters
Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Benefit Advisor, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
A Benefit Advisor excels in this role:
- Advises patients and/or guarantors on benefits, financial responsibilities, and secures payment of patient liability.
- Maintains confidentiality of all information obtained on the job.
- Greets patients promptly upon arrival using appropriate scripting and a professional, courteous demeanor.
- Ensures all necessary demographic, billing, and clinical information is accurately obtained and entered into the registration system in a timely manner.
- Distributes and explains forms, documents, and educational materials to patients and/or family members.
- Meets with patients or their caregivers before or after admission to exchange necessary information and documentation, explain processes, and address questions or concerns.
- Verifies insurance benefits and obtains precertification/authorization as needed; determines and collects required payments (including copays and deductibles) or refers patients to financial counselors for follow-up.
- Secures payment of estimated patient liability.
- Follows internal cash control procedures when collecting payments of estimated patient liability.
- Visits all in-house self-pay patients to evaluate eligibility for Medicaid or other indigent programs.
- Meets with in-house patients who have an estimated liability to explain insurance benefits and financial responsibility.
- Collaborates with external agencies and/or vendors to assist patients in applying for Medicaid and/or state aid.
- Assists patients and consumers in applying for Health Insurance Marketplace coverage.
- Provides coverage in other registration areas as needed.
- Performs other duties as assigned.
What we’re looking for
Education:
High school diploma or equivalent Required.
Work Experience:
- Requires 3 months on the job training.
Skills & Experience:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Auditory skills, effective verbal & communication skills, hand/finger dexterity, critical thinker, ability to type 30 WPM with high degree of accuracy.
Typical Physical Demands:
- Requires prolonged sitting and some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
- Requires lifting papers or boxes up to 50 pounds occasionally.
- Work is performed in an office environment and involves frequent contact with staff and the public.
Schedule: Full-time
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
More about Memorial Medical Center
Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.
EEOC Statement
Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.