Human Resources Generalist at Spring… · West…

Spring Education Group is a national network of independent schools serving students from preschool through 12th grade. We believe that students can achieve more than they imagine. Each Spring school offers a carefully designed program led by expert educators who cultivate academic excellence, student independence, and a lasting love of learning. Our tuition-funded model allows our schools to create an open, transparent culture and a strong community, without the distractions of fundraising. We are building our network of schools to bring our distinctive approach to inspiring students to more families across America.

Human Resources Generalist — Spring Education Group
What We Offer
We provide competitive compensation and a comprehensive benefits package to our full-time employees:
• Full medical, dental, and vision insurance
• FSA/HSA options
• 401(k) with company match
• Student tuition remission
• Continued education savings through our university partners
• Paid holidays and sick days

Summary
The Human Resources Generalist supports cross-functional HR operations across Spring Education Group, partnering with HR Services, Benefits and Leave Administration, Workers’ Compensation, Payroll, and HRIS. This position coordinates time-sensitive documentation, maintains accurate employee and system records, responds to routine inquiries, and helps improve employee and school leader self-service resources. The role exercises discretion with confidential information and escalates complex matters to the appropriate functional owner. The role takes ownership of routine HR data and Dayforce HRIS audits, monitors outstanding items and deadlines, coordinates follow-up across teams, and tracks issues through resolution or escalation.

Responsibilities
Leave and benefits support
• Complete time-sensitive California Employment Development Department forms in coordination with the responsible leave and benefits team, following established procedures and review requirements.
• Prepare and process benefit cancellation letters for employees on leave who have not made required benefit payments, following approved guidance and escalation procedures.
• Track outstanding leave and benefits documentation, maintain accurate records, and coordinate routine follow-up with employees and the appropriate internal teams to support timely processing.

Workers’ compensation support
• Support case administration by organizing confidential documentation, maintaining records, and coordinating communications with employees and school leaders under the direction of the responsible team.
• Track outstanding documentation and follow-up items, maintain case status records, and coordinate with designated internal contacts and claims administrators to support timely case administration.

Payroll support
• Process expense reimbursement submissions according to established procedures.
• Assist with garnishment paperwork and related Dayforce entries in partnership with Payroll.
• Monitor California termination notifications and coordinate timely follow-up with Payroll and HR Services to support compliance with applicable final-pay deadlines and help mitigate potential waiting-time penalties. Track outstanding information and promptly escalate missing documentation, processing concerns, or potential delays to the appropriate owner.

HR services and onboarding
• Sort and distribute incoming HR mail to the appropriate functional teams.
• Follow up with school leaders on outstanding Form I-9 and onboarding documentation, maintaining accurate tracking and escalating overdue items.
• Respond to routine employee and school leader questions, provide approved resources, and route complex inquiries to the appropriate team.

HRIS and Dayforce support
• Maintain and update employee-facing Dayforce guides and job aids.
• Own and manage recurring audits of employee data and system configurations in Dayforce, including full-time eligibility, pay classes, pay groups, 401(k) deferral rates, role access, and other key HR data. Identify and investigate discrepancies, determine appropriate corrective actions, and take the lead in implementing necessary system or data corrections within authorized access. Coordinate with HRIS, Payroll, Benefits, and other stakeholders as needed, document changes, and track issues through resolution to ensure ongoing data accuracy and integrity.
• Establish and maintain a consistent audit schedule, document audit procedures and findings, track recurring discrepancies and corrective actions, and recommend process or system improvements to prevent recurring data integrity issues.
• Support testing of Dayforce upgrades by executing assigned test scenarios, documenting results, and reporting issues.

Training and process improvement
• Develop Dayforce walkthrough videos and learning resources for employees and school leaders to improve self-service processes.
• Identify opportunities to improve administrative workflows, documentation, and service delivery across HR functions.
• Maintain confidentiality, communicate accurately and promptly, and perform other related duties as assigned.

Education and experience
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• 2–4 years of relevant HR operations or shared services experience, including exposure to benefits or leave administration, onboarding, payroll support, or HRIS data maintenance.
• Experience using Dayforce strongly preferred; experience supporting a multi-state, multi-location workforce preferred.
• SHRM-CP or PHR certification preferred, not required.

Essential skills
• Strong organization, attention to detail, and ability to manage competing deadlines and time-sensitive requests.
• Sound judgment when handling confidential employee, medical, payroll, and benefits information.
• Clear written and verbal communication and a responsive, service-oriented approach.
• Ability to work across functional teams, follow documented procedures, recognize exceptions, and escalate appropriately.
• Proficiency with spreadsheets and HR systems, including reviewing data, documenting discrepancies, and maintaining accurate records.
• Ability to create clear job aids and instructional resources and learn new systems and processes.
Work location and requirements
This position is based in West Chester, Pennsylvania. Candidates must be local and able to work in the West Chester office Tuesday through Thursday each week, with the option to work remotely on Mondays and Fridays.
Limited travel is required, approximately once per quarter.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.