Carrier Account Manager at Spot Freight in Tempe, AZ

Summary: Spot Freight is a logistics marketplace that empowers partners to address industry challenges. The Carrier Account Manager is responsible for building relationships with carriers, negotiating rates, and ensuring excellent customer service to grow the business. Responsibilities: - BUSINESS DEVELOPMENT : You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships - CUSTOMER GROWTH : Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities - RELATIONSHIPS : Develop and grow carrier relationships through lead generation, cold-calling, and referrals - FREIGHT OPERATIONS : Effectively analyze carriers and freight market to best meet our customers’ freight needs - RESULTS : Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met - COMMUNICATION : Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries Required Qualifications: - Bachelor's degree - Ability to thrive in a fast-paced environment and meet performance metrics - Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience - Entrepreneurial and competitive spirit, passion, self-motivation - Organization and attention to detail - Adaptability, multi-tasking ability, sense of urgency - Confident decision-making skills, problem-solving ability, and issue resolution skills Preferred Qualifications: - Sales and or customer service experience preferred - Knowledge in the logistics industry preferred Required Skills: Logistics industry knowledge, Sales experience, Customer service experience, Confidence, Resilience, Multi-tasking, Sense of urgency, Issue resolution, Decision-making