Account Manager at Spot Freight in Tempe, AZ

Summary: Spot Freight is a logistics marketplace providing tools to tackle industry challenges. The Account Manager role involves leveraging freight solutions to identify new customers, nurture relationships, and build lasting partnerships while managing customer accounts effectively. Responsibilities: - Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication - Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight - Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges - Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary - Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met - Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries Required Qualifications: - Bachelor's degree - Ability to thrive in a fast-paced environment and meet performance metrics - Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience - Entrepreneurial and competitive spirit, passion, self-motivation - Organization and attention to detail - Adaptability, multi-tasking ability, sense of urgency - Confident decision-making skills, problem-solving ability, and issue resolution skills Preferred Qualifications: - Sales and or customer service experience preferred - Knowledge in the logistics industry preferred Required Skills: Logistics industry knowledge, Sales, Customer service, Performance metrics management, Issue resolution, Multi-tasking, Sense of urgency, Decision making