Back of House Manager at Sports Basement in Redwood City, CA

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Benefits

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:

• Full health, dental, and vision coverage (full-time staff)
• Profit-sharing bonus pool
• 40% off our already low prices — for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program
• Flexible scheduling for students

About the role

Reports to: Assistant General Manager and General Manager.

Supervises: Assigned Department Lead, Assistant BOH Manager, and BOH Staff.

Compensation: $23-$33 an hour, non-exempt position. Specific starting wages are dependent on location and experience. (Level 3 or 4)

As a part of the management team, the BOH (Shipping/Receiving and Fulfillment) Manager oversees the team, participates in the daily operations of the Shipping/Receiving, Fulfillment and Merch department, and may also have one additional area of responsibility. They are responsible for the efficient and accurate movement of product in and out of the store, as well as maintaining inventory accuracy in the store via the cycle count program. A BOH Manager is a leader and must have the ability to make informed decisions, problem solve and effectively manage their department. They ensure that all job functions are executed consistently, efficiently and according to policy, with the customer and staff experience in mind, including but not limited to reviews, hiring, scheduling, payroll and terminations.The Sr. BOH Manager reports to the store General Manager and Assistant General Manager, and works closely with the Sports Basement Buying Team, Inventory Operations Manager, Accounting department, store staff, vendors, and drivers. This is a full-time, position, but may require working nights and weekends to meet critical deadlines. Depending on the needs of the store, other duties may be assigned from time to time.

What you'll do

Apply Core Values

• Responsible for working with the management team to complete daily operations.
• Demonstrates “OK is not OK” and actively seeks out improvement opportunities for their assigned departments and personal leadership.
• Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.
• Ability to effectively communicate both written and verbally to all levels of the business.
• Understands the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience.

General Duties

• Management and execution of all inbound operations: Loading/unloading trucks, organizing deliveries, processing orders into inventory using SAP.
• Management and execution of all outbound operations: Customer order fulfillment from pick to ship, product transfers to other stores, vendor returns.
• Management and execution of all cycle count operations.
• Schedules staff according to daily, weekly forecasting and special events.
• Analyze reports to identify areas of improvements and success of the department.
• Train all department staff and give formal feedback through the review process.
• Ensure the overall cleanliness and organization of the department.
• Communicates and maintains positive, constructive relationships with all store and company co-workers.

Receiving Role

• Effectively implement and set expectations for SB's Security Policy.
• Set and uphold department goals and expectations, maintain cleanliness, organization, a well supplied and accessible department.
• Ensure product is tagged efficiently and repackaged in a manner that aids merchandising
• Use SAP, Shopify, AP, vendor contacts and other resources to problem solve.
• RTV's, re-tagging, and shipping are executed within 24 hours of notice
• Proactively communicate issues to Accounting, Buying, and other Receiving teams
• Respond to requests and inquiries within 24 hours.
• Work with the management, Merch team, and marketing teams to prioritize and facilitate product delivery, cycle count prep, fulfillment, and other inventory related projects.
• Ensure Receiving are cross trained using SBU to handle multiple areas of receiving (dock, transfers, nutrition, receiving, etc.).
• Partner with Assistant Managers to help them reach their long-term departmental goals.
• Work closely with all department leads and managers to ensure the product is getting out in a timely manner.

Fulfillment Role

• Ensure staff utilize a variety of resources (SBU Training, Google, SAP, etc.) and have the knowledge to navigate the sales floor to locate items.
• Ensure staff accurately pick items and complete orders in order of priority.
• Verify staff’s understanding of quality control, presentation when packing, and timing of truck arrivals to ensure all orders are shipped within 24 hours.
• Ensure staff follow up on all open orders within 24 hours.
• Ensure staff can troubleshoot and make corrections both in Shopify and Sales Saver including tagging/emailing other stores as needed.
• Work closely with all department leads and managers to ensure the product can be found in a timely manner.

Accuracy and Productivity

• Ensure the IOD indicates less than 1% of units are handled with errors, shows a productivity measure that is similar to comparable stores, states days to floor are less than 0.8.
• Complete Cycle Counts and fulfillment orders accurately and in a timely manner.
• Consistently follow company tagging guidelines.
• Ensure transfer recaps show all transfers are pulled/posted and received.
• Actively seek to improve the efficiency of the department.
• Effectively communicate and implement changes in receiving processes.
• Ensure receiving can run effectively and efficiently in your absence.
• Regularly check for un-posted and un-received transfers as well as any outstanding STO's.

Staff Experience & Development

• Maintain open communication; staff across all levels find you approachable and are comfortable coming to you with questions, concerns or issues.
• Actively work to support diversity and inclusion in your store.
• Proactively manage assigned department staff by conducting training, writing achievable review goals, and assisting staff in their development.
• Utilizes all training resources to keep up to date with all company training for self and assigned department staff.

Business Experience

• Stay up-to-date with all company information and quickly implement all initiatives
• Understand Payroll pars and align with the Store’s Payroll goals.
• Identify assigned department staffing needs, reviews applications, interviews and hires effectively (with GM approval), keeping diversity and inclusion efforts top priority.
• Experience with all HR, scheduling tools, rentals systems and business tools.
• Participate in marketing conversations and champion impactful events for the store.
• Responsible for working with the management team to complete daily operations.
• Apply company core values and actively seek out improvement opportunities for their assigned departments and personal leadership
• Demonstrate the ability to delegate and give clear instructions to their store staff and hold their team accountable to working efficiently to complete daily tasks and store operations.
• Effectively communicate both written and verbally to all levels of the business.
• Provide support to the sales floor during peak periods or when the need arises.
• Understand the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience.

Qualifications

• Previous retail or industry experience. Recent experience as an asst. Manager, leader or shift supervisor (10+ staff members) or a desire to grow into a leadership role.

• Can manage a team to meet goals.

• Self-starter with initiative, strong work ethic, and a positive attitude.

• Unquestionable punctuality and trustworthiness.

• Excellent oral and written communication skills.

• Proactive with the ability to react to changing daily and weekly variables.

• Attention to detail, consistency, reliability, and a willingness to learn an absolute must.

• You must have the physical, visual and auditory ability to perform the essential functions of the job with or without reasonable accommodations. Position requires standing up to 8 hours per shift, bending, leaning and kneeling on a regular basis during a shift. Must be able to lift up to 50 pounds in order to perform essential functions.

• The ability to use equipment including but not limited to a pallet jack, walkie pallet stacker, electric or gas forklift

• Has open availability throughout the holiday season.

• Knowledge of Google Docs or Excel spreadsheets.

• SAP/Shopify experience is a plus.

• Time management and problem-solving skills.

• Internal Candidates: Awareness of all HR, scheduling tools and business tools: including but not limited to Google Docs, Paycom, SAP, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms) that are pertinent to their role.

• Available to work during operating hours which include most weekdays, weekends when needed, and holidays (except Thanksgiving and Christmas).