Customer Support Executive at Spinny in Gurugram

Working Days: 6 Days Working
Shift: 9 Hours

About the Role

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team . The candidate will be responsible for handling customer queries, providing timely resolutions, coordinating with internal teams, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer calls and resolve queries related to vehicle servicing, repairs, bookings, and other services.
• Provide accurate information to customers regarding service status, appointments, pricing, and timelines.
• Coordinate with workshops, service teams, and other internal departments to resolve customer issues.
• Follow up with customers regarding service updates and pending concerns.
• Maintain a professional and positive attitude while interacting with customers.
• Record customer interactions, complaints, and resolutions accurately in the system.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure timely follow-up and closure of customer complaints.
• Maintain service quality and achieve assigned customer support KPIs.
• Build positive relationships with customers and contribute to customer satisfaction.

Candidate Requirements

• Excellent verbal communication skills in Hindi and English.
• Good listening and problem-solving skills.
• Customer-focused attitude with a willingness to help.
• Basic computer knowledge and ability to work on CRM/software systems.
• Ability to work in a fast-paced environment.
• Candidates with prior experience in customer support, BPO, automotive, or service industries will be preferred.
• Freshers with good communication skills are also welcome to apply.

Key Skills

• Customer Handling
• Communication Skills
• Problem Solving
• Active Listening
• Complaint Resolution
• CRM Knowledge
• Follow-up & Coordination
• Teamwork

Benefits

• Opportunity to work with a leading automotive service platform.
• Learning and development opportunities.
• Career growth opportunities.
• Professional and supportive work environment.