DEX Monitoring Services at Spektrum in Belgium

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0110
Role Duties and Responsibilities
ControlUp Enterprise Monitoring Service:
Continuous monitoring of workstation and VDI environments using the ControlUp OnPremises platform
Identification and investigation of performance anomalies and threshold breaches
Monitoring of system health and user experience indicators including, but not limited to:
CPU utilisation and performance anomalies
Memory consumption and threshold breaches
Disk performance and storage capacity utilisation
Login and session performance metrics
Application responsiveness and performance
User experience scoring metrics
Network utilization
Network performance for VDI connections
Other relevant monitoring capabilities available within the ControlUp OnPremises platform
Comparative performance analysis across sites, locations, and user groups to identify performance inconsistencies
Identification of optimisation opportunities to improve system stability and user experience
Root Cause Analysis reporting and identification of improvement or automation opportunities to prevent recurrence of issues
Proactive, Preventive and Predictive Activities
Trend analysis to identify recurring or emerging performance issues
Preventative remediation actions to reduce operational issues
System optimisation activities to improve workstation and VDI performance
Recommendations to improve monitoring thresholds, alert configuration, and system performance
Development of triggered tasks, where approved, to automatically remediate defined issues without the use of privileged administrative accounts on user devices
Troubleshooting and Issue Prevention
System performance degradation
Application performance issues
Network performance anomalies or degradations
Workstation configuration anomalies
Resource utilisation imbalances
VDI session stability issues
Root Cause Analysis
Investigation of recurring issues or performance degradation
Identification of technical or operational root causes
Documentation of findings and contributing factors
Recommendations for remediation, optimisation, or automation to prevent recurrence
Escalation Management
Escalate issues to the NDWC team
Provide complete diagnostic information including logs, monitoring outputs, and troubleshooting activities performed
Provide Root Cause Analysis summary where available
Support NDWC investigation where required
Essential Skills, Experience and Certifications
Academic qualifications: vocational training at a higher level in a relevant discipline, or an equivalent combination of qualifications and experience. At least eight (8) years of extensive and progressive expertise in duties related to the function of the service.
Proven experience supporting large enterprise workstation environments
Subject matter expertise in Windows workstation management and troubleshooting
Experience supporting Virtual Desktop Infrastructure (VDI) environments
Experience using enterprise monitoring tools such as ControlUp or equivalent
Strong analytical and troubleshooting skills
Experience in issue management and Root Cause Analysis
Subject matter expertise with enterprise monitoring platforms such as ControlUp
Experience supporting environments with more than 10,000 workstations
Desirable Skills, Experience and Certifications
Experience with IT service management frameworks such as ITIL
Subject matter expertise in automation or scripting to improve operational efficiency
Experience supporting multinational enterprise environments
Working Location
Braine l’Alleud, Belgium
Relocation to Brussels or Mons from mid2027
Working Policy
On-site
Travel
Traveling consisting of up to 2 visits per month to NCIA other sites such us ( Netherlands, Germany, Poland, Portugal, Spain, Italy and Norway and once a year to Norfolk) is required
Security Clearance
Valid National or NATO Secret personal security clearance