Solutions Analyst I at Specialty… · Diamond…

Summary: The Specialty Equipment Market Association (SEMA) is a leading voice for the worldwide car culture, representing over 7,000 member companies. They are seeking a Solutions Analyst I to support the design, analysis, and optimization of business systems across a complex digital ecosystem, working closely with the Solutions Architect to implement system improvements and support various platforms. Responsibilities: - Analyze business processes and system behaviors to identify root causes of issues - Trace data across systems (e.g., Salesforce objects, integrations, APIs) - Assist in debugging issues related to orders, payments, user access, and workflow - Support configuration and updates within Salesforce (Flows, fields, page layouts, validation rules) - Assist with testing and validating system changes across environments (Dev, Staging, Production) - Collaborate on system integrations and data flow mapping - Translate technical and business requirements into clear documentation - Create process flows, system diagrams, and functional specs - Maintain documentation for ongoing projects and system behavior - Work with cross-functional teams including Marketing, IT, Membership, Accounting, Show, Government Affairs and external vendors - Participate in solution discussions and contribute insights during planning sessions - Communicate findings and recommendations clearly to both technical and non-technical stakeholders Required Qualifications: - Naturally curious — you ask 'why' and 'how' until things make sense - Strong problem-solving mindset — you enjoy breaking down complex issues - Systems thinker — you can connect how different tools and data points relate - Comfortable navigating ambiguity and figuring things out independently - Familiarity with CRM platforms (Salesforce preferred) - Basic understanding of relational data (objects, fields, relationships) - Exposure to web technologies, APIs, or system integrations - Experience with tools like Excel, SQL, or similar data/query tools is a plus - Able to clearly document processes and explain technical concepts simply - Comfortable asking questions and collaborating across teams Required Skills: Salesforce, Relational data, APIs, Excel, SQL, Systems thinking