Service Technician - BikeSource -… at Specialized… · Littleton

Summary: Specialized Bicycle Components is a company committed to innovation and providing quality rider care. They are seeking a Service Technician to enhance rider satisfaction and meet sales goals by providing exceptional service and technical expertise. Responsibilities: - Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service - Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert - Assists customers in an enthusiastic and courteous manner; provides “wow” customer service - Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs - Advises and assists customers with their product/service selection without bias - Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced - Assists with bike sales with technical consulting, and any other bike floor duties as needed - Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction - General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty - Proficiency in Lightspeed point of sale systems and store operational websites - Regular, dependable attendance and punctuality Required Qualifications: - Passion for cycling and the Specialized brand - Excellent communication with the ability to effectively interact with riders and team members - Must be able to work as business dictates which includes weekends - Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching - Able to lift at least 50 lbs. or more and use proper lifting skills - Proficiency in Lightspeed point of sale systems and store operational websites - Regular, dependable attendance and punctuality Preferred Qualifications: - Bike shop / Bike mechanic experience preferred Required Skills: Bike mechanic experience, Lightspeed point of sale systems Benefits: Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA), Short and Long Term Disability, Company sponsored life insurance, Optional Term Life Insurance, Optional Critical Illness insurance, Optional Critical Accident insurance, Competitive vacation package, 401(k) with match, 8 Weeks paid parental leave, Paid company holidays, Employee discounts on all product, Deep partner retail discounts, Fitness & Events Reimbursement, Employee Assistance Program, Commuter Benefits 1f applicable in state, For eligible employees