Care Coordinator- West Village/Downtown Manhattan at Spear… · New York

Summary: Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join their team in downtown Manhattan. The Care Coordinator will support patient care by ensuring a welcoming environment, managing appointment flow, and providing exceptional customer service to patients. Responsibilities: - Supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment - Respond to all phone calls and emails within 2 hours and always within 24 hours - Guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile - Execute 5-star customer service - Foster a true community environment for both patients and team members Required Qualifications: - Previous customer service experience - Someone who is hospitable, welcoming, and team-orientated - Strong communication skills and ability to multi-task - A strong attention to detail and willingness to grow Preferred Qualifications: - BA.BS degree preferred, not required Required Skills: Team-oriented attitude Benefits: One Medical paid membership., Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program., Medical, Dental, Vision Benefits, Commuter FSA Plan., 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation, Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health, Commuter FSA Plans – pretax savings plans for travel to & from work, Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc., Gym membership discounts with Blink & Crunch Fitness., Company Events - Annual Summer Picnic and Holiday Awards Celebration