Care Coordinator- W 92nd at Spear Physical Therapy in New York, NY

Summary: Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at their W 92nd St location. The Care Coordinator will support patient care by ensuring patients feel welcomed and valued while managing the appointment flow and providing excellent customer service. Responsibilities: - Supporting patient care by making our patients feel welcomed and valued - Controlling the flow of the appointment - Responding to all phone calls and emails within 2 hours and always within 24 hours - Guiding patients through the out-of-network experience - Greeting all patients who enter the clinic with a smile - Executing 5-star customer service Required Qualifications: - Previous customer service experience - Someone who is hospitable, welcoming, and team-orientated - Strong communication skills and ability to multi-task - A strong attention to detail and willingness to grow Preferred Qualifications: - BA.BS degree preferred, not required - Passion for the field hospitality and customer service - Self-motivation and willingness to go above and beyond - Enjoyment of seeking out an opportunity to make an impact daily and connecting with people - A proactive, collaborative, team-oriented attitude because we don't work in silos - You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities Benefits: One Medical paid membership., Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program., Medical, Dental, Vision Benefits, Commuter FSA Plan., 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation, Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health, Commuter FSA Plans – pretax savings plans for travel to & from work, Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc., Gym membership discounts with Blink & Crunch Fitness., Company Events - Annual Summer Picnic and Holiday Awards Celebration