Polish Customer Support Specialist - Athens at Speakit · Athens

Do you speak Polish fluently?

Work for the world’s largest multinational company, join a dynamic & multicultural team and let your new journey begin in Athens!

If you are a great communicator, with patience and a problem-solving attitude, you are who we are looking for!

Waste no time, apply now!

What you will need to do:

• Act as the first point of contact for all the Polish-speaking customers

• Identify and assess customers’ needs to achieve satisfaction

• Assist customers to manage/secure their account & passwords

• Resolve customers’ online store post-sales requests

• Deliver high quality support

• Manage large amounts of incoming calls & emails

• Build sustainable relationships and trust with customer accounts

• Handle customer complaints, provide appropriate solutions

• Native-level or near-native level in Polish language, along with good English skills

• Tech savvy, curious and problem-solving acumen

• Able to identify technical issues and suggest immediate solutions to clients

• Provide systematic assistance to customers in a communicative manner

• High School Diploma holder

• Flexible to work night shifts/ weekend shifts (if applicable)

• Active listener

• Prior customer support experience would be an advantage

• Excellent salary (1046€ – 1100€ Gross)

• 14 salaries

• Performance-based bonus

• First-class ongoing training and development

• Remote opportunities all over Greece

• Career development opportunities

• Relocation package in case you reside outside of Greece

• Multicultural and modern working environment

• Employee relations team to assist you with integrating the Greek lifestyle & culture

The position requires relocation to Greece