German Customer Support for Pharmaceutical Company at Speakit · Athens

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

• Comply with the company’s policies and procedures to meet business requirements

• Answer inbound calls and emails within guidelines/goals

• Be responsible for dealing with all customer enquiries ensuring the highest level of service

• Maintain accuracy and security of customer information on the database

• Provide friendly and efficient service to the worldwide community

• Identify and escalate issues appropriately

• Monitor and control numerous concurrent tasks

• Proactively and independently work to meet targets and goals

• C2 level in German

• B1-B2 level English skills

• Strong phone contact handling and active listening skills

• Ability to multitask, prioritize and manage time effectively

• Adaptive skills and team spirit

• Previous customer support experience in a relevant role will be considered an advantage

• Competitive salary (1200€)

• Extra productivity bonuses

• Meal vouchers (100€-130€/month in supermarket vouchers)

• 100% remote all over Greece

• All the equipment will be provided and sent to your home

• First class ongoing training and development

• Career development opportunities

• Multicultural and modern working environment

• Sports

**Relocation support package is covered, if you want to relocate to Athens**

Only CVS in English will be reviewed