ServiceNow Developer at Spatial Front in Bethesda, MD

Description

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Developer to support our growing team. In this role, you will be instrumental in developing and configuring the ServiceNow platform to enhance its functionality within our client’s organization. As a member of an agile team, you will deliver iterative improvements and collaborate with application teams to design and implement data interfaces with other enterprise systems.

You will create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including scripting for each. Additionally, you will assist in designing and updating Service Portal front-end components and performing production deployment tasks in preparation for releases.

Please note, this role offers flexible work arrangement, primarily remote with the understanding that occasional on-site presence may be required to support client needs.

Requirements:

Responsibilities

• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Create and manage workflows, UI Policies, UI Actions, Client Scripts, and ACLs.
• Design and implement data interfaces with other enterprise application systems.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Implement ServiceNow best practices for development, configuration, and customization using No code/Low code. 
• Participate in agile development processes, providing input and feedback to improve overall team performance.
• Utilize scripting techniques to develop custom widgets and solutions in the Service Portal.
• Assist in designing and updating Service Portal front-end components.
• Perform production deployment tasks in preparation for releases.
• Maintain an understanding of ServiceNow database hierarchies and design principles.
• Write clean, efficient, and maintainable code.
• Assist in providing technical support and guidance to team members.

Requirements

• Bachelor’s degree in related discipline. (Must Have)
• 3+ years of relevant experience in IT development. (Must Have)
• Basic ServiceNow certifications CSA and CAD. (Must Have)
• ServiceNow Modules required experience: ITOM and Event Management (Must Have)
• Custom Workspace Development: Implement custom workspaces using UI Builder and develop comprehensive analytics dashboards. (Must Have).
• Other ServiceNow Modules experience: AI Ops, App Engine Studio
• Workflow Automation: Must be experienced in creating workflows using Workflow Editor, Workflow Designer, runbooks, and playbooks to streamline processes and ensure efficiencies.
• Data Integration: Ability to set up a wide range of integrations (Service Graph Connectors / Integration Hub) with Splunk, SCCM, JAMF or equivalent for software inventory integration.
• Communications: Conduct discovery workshops, requirement gathering sessions, conduct  process workshops to educate customers on best practices and recommend  scalable and sustainable solutions.
• Knowledge  of client and server scripting, ServiceNow REST APIs, and widget development.
• Experience with Agile methodologies (Agile 2.0) for software development.
• Knowledge  of the ServiceNow app engine and the process for developing and supporting custom applications.
• Experience with Advanced scripting, Performance Analytics, Reporting, and other use case areas are highly desirable.
• Demonstrated understanding of ITIL processes, operations, and procedures.

Certifications: At least one of the professional certifications: 

Required:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desired:

• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Implementation Specialist – Event Management / AIOps

Additional Certifications in:

• App Engine
• IntegrationHub
• Performance Analytics

 Additional Information

• Work Authorization: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance. 
• Clearance: Background checks may include Criminal History, Education Verification, Employment Verification, Professional Certifications, and Credit History. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Location: Remote with onsite based on client
• Salary Range: $90,000 – $140,000 annually
• Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
• This is a full-time, W2 position.
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.