Dispatcher at Spartan Management Group in Mountlake Terrace, WA

Description

Jim Dandy Sewer & Plumbing has proudly served the Puget Sound area for over 115 years — and we’re still growing. We’re currently seeking an experienced Dispatcher to join our team. This is a rare opportunity to be part of a long-standing, reputable company with deep roots in the community.

 Responsibilities Include:

• Receive and manage incoming service requests, including emergency calls, from customers
• Schedule service appointments for technicians based on availability, location, and skill set
• Optimize technician routes to minimize travel time and improve efficiency
• Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit
• Notify customers of any delays, changes to schedules, or issues affecting their service
• Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
• Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed
• Accurately record service call details, customer information, and technician dispatches in dispatch software
• Maintain organized records of completed jobs, including any follow-up work required
• Ensure all service tickets are properly documented, invoiced, and closed

Benefits Include:

• 100% paid insurance premiums on medical, dental, and vision
• 401k & Roth 401k plans with up to a 4% company match
• 100% paid long-term disability insurance
• Paid life insurance plan
• 1 Floating Holiday
• 6 Paid Holidays
• Sick pay
• Vacation pay
• Paid weekly

Requirements

• 2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment
• Strong attention to detail
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Excellent customer services skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment
• Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus