Customer Support Associate, Bilingual - Greek… at SpaceX · Redmond

Summary: SpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Bilingual Customer Support Associate for their Starlink team. In this role, you will triage, troubleshoot, and resolve customer issues while ensuring an exceptional overall experience for Starlink customers. Responsibilities: - Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX - Provide technical support to customers using hardware, software, and network expertise - Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business - Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues - Create and maintain an internal knowledge base and help center collateral Required Qualifications: - High school diploma or equivalency certificate - 1+ years of experience in a front-line customer support role - Fluent in English and Greek - Must be available to work scheduled shifts, including holidays - Must be available to work overtime hours and/or weekends as needed - This is not a remote position and will require relocation if not already local to the Redmond, WA area - After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts: Shift Alpha: Monday - Thursday 12:00 AM - 10:30 AM PST - To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State Preferred Qualifications: - Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it - Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations - Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive - Strong attention to detail and time management skills. You take pride in your craft - Willingness and ability to flex weekend and night shift hours as needed to support our growth - Experience in a training, learning and development, analytics, service design, vendor management, or content management role - Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment - Technical aptitude - experience with networking, hardware troubleshooting, software development, etc Required Skills: Customer support, Technical support, Networking, Hardware troubleshooting, Software development, Empathy, Resiliency, Bilingual Greek, English Benefits: Long-term incentives, in the form of company stock, stock options, or long-term cash awards, Potential discretionary bonuses, Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan, Comprehensive medical, vision, and dental coverage, 401(k) retirement plan, Short and long-term disability insurance, Life insurance, Paid parental leave, Various other discounts and perks, 3 weeks of paid vacation, 10 or more paid holidays per year, Paid sick time in compliance with state and federal law, Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday