Customer Integrity & Threat Detection Manager… at SpaceX · Hawthorne

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
CUSTOMER INTEGRITY & THREAT DETECTION MANAGER (STARLINK)
At SpaceX, we are committed to ensuring the service remains a force for good and sustains trust worldwide: both connecting the unconnected and executing thorough processes to detect and prevent misuse by illicit operators. We are looking for an experienced professional to detect, disrupt, and investigate potential misuse of the service—including proactively combating and deterring illicit operators. This person must strike the careful balance of safeguarding customer information and privacy while applying enforcement measures and executing with an even-handed approach, avoiding overreach and disproportionate collateral impacts.
RESPONSIBILITIES:
Proactivelyidentifyand assess platform integrity and abuse risks
Design and develop solutions to priority risks. Own their deployment and effectiveness in concert with a wide range of stakeholders
Represent the team in cross-functional groups and in appropriate areas of expertise
Establish yourself as an expert in 2+ relevant investigative techniques, technologies or abuse prevention strategies
Reactively investigate potential issues such asscams, fraud, and illicit goods and activities
Conduct periodic reviews to support legal and compliance obligations
Execute with consideration for customer privacy, targeting activities of indisputable harm and avoiding overreach
BASIC QUALIFICATIONS:
Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 12+ years of professional experience in global affairs, intelligence, or investigations in lieu of a degree
6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)
6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)
3+ years owning and driving improvements in processes, technology, or other business areas to improve customer integrity or related capabilities
PREFERRED SKILLS AND EXPERIENCE:
Experience enabling others, influencing organizational decisions, and building consensus around solutions to challenging problems
Strong analytical research and communication skills, including excellent written and oral communication skills
International professional exposure (e.g., working abroad or on global initiatives/businesses)
Experience in cybersecurity operations, threat detection, or vulnerability assessment in high-stakes environments
Experience with research and intelligence analytic techniques, including open-source intelligence (OSINT) data techniques
Ability to work independently as well as collaboratively within a team environment in a fast-paced, high-tech environment
Highly organized with a strong attention to detail
Ability to adapt to changing priorities and deadlines
Familiarity with U.S. and international economic sanctions and export control laws and regulations
ADDITIONAL REQUIREMENTS:
Ability to travel as needed for business (15%)
This position is based in Hawthorne, CA and requires being onsite—remote work not considered
Must be able to work extended hours and weekends as needed
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.