Automation Engineer (Starlink Customer Success) at SpaceX · Hawthorne

Summary: SpaceX is a pioneering company focused on enabling human life on Mars through advanced technologies. They are seeking an Automation Engineer for the Starlink Customer Success team to develop and maintain automation systems that enhance customer experience and address support bottlenecks. Responsibilities: - Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience - Build alerts and monitoring for current automation systems - Manage all requests and stakeholders in a scalable way - Own status of automation (reporting on health, metrics like how many credits are being issued, etc.) - Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate - Design measurable and well-scoped experiments - Write and maintain high-quality documentation - Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges - Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities Required Qualifications: - Bachelor's degree in an engineering, mathematics, or STEM discipline - 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company - 3+ years of experience with Python Preferred Qualifications: - Master Degree in Business or STEM field - Expertise in SQL and Python - Understanding of database structures, query optimizations, ETL development - Experience with automation (demonstrated skills with VBA, Python, C#, etc.) - Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment - Strong project management and self-directed prioritization skills - Ability to communicate technical concepts to non-technical audiences at all organizational levels - Ability to develop and maintain strong relationships across disciplines and with multiple levels of management Required Skills: Python, SQL Important Skills: Automation, Data analytics Nice-to-Have Skills: Project management, Communication skills, Relationship building Benefits: Long-term incentives, in the form of company stock, stock options, or long-term cash awards, Potential discretionary bonuses, Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan, Comprehensive medical, vision, and dental coverage, Access to a 401(k) retirement plan, Short and long-term disability insurance, Life insurance, Paid parental leave, Various other discounts and perks, 3 weeks of paid vacation, 10 or more paid holidays per year, Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law