Customer Service Representative/… at SP+ (SP Plus) · 25200 E…

Summary: SP+, a Metropolis company, is an artificial intelligence company for the real world that focuses on enabling checkout-free parking experiences. The Customer Service/Enforcement Officer will serve as the face of the technology-driven parking experience, assisting customers and ensuring compliance with parking policies while maintaining the cleanliness of facilities. Responsibilities: - Greet and assist guests in parking lots and garages, providing professional and friendly service - Educate customers on Metropolis parking technology and assist with enrollment as needed - Promote positive customer relationships by consistently delivering excellent customer service - Respond to customer questions and concerns confidently and courteously - Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization - Issue parking violations in accordance with company policies - Document violations using company-provided mobile devices, including photo documentation - Maintain the cleanliness of parking lots, garages, and common areas - Identify and report debris, spills, hazards, or maintenance issues promptly - Sweep floors, collect trash, and empty trash receptacles as needed - Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep - Work independently and collaboratively as part of a team - Observe all safety protocols at all times - Perform additional duties as assigned Required Qualifications: - A valid state driver's license, current address, and acceptable driving record - Strong customer service orientation with a willingness to go above and beyond - Comfortable using mobile devices and technology (iPad, iPhone, Android devices) - Ability to communicate effectively in spoken English with customers and team members - Strong interpersonal and communication skills - Reliable, adaptable, and able to thrive in a fast-paced environment - Ability to stand and walk for extended periods (up to six consecutive hours) - Ability to visually inspect vehicles and physically access all areas of garages and lots - Comfortable working outdoors in all weather conditions - Flexibility to work various shifts, including weekends and evenings - The employee must occasionally lift and/or move up to 25 pounds Preferred Qualifications: - The ability to safely drive a manual transmission (stick shift) vehicle is a plus - High school diploma or GED preferred, but not required - Prior parking industry experience preferred, but not required Required Skills: Driving Manual Transmission Vehicle, Mobile Device Usage, Effective Spoken Communication Benefits: Medical, Dental, Vision, Flexible spending accounts, Long/short term disability, Life insurance, Accident insurance, 401k, Paid time off