Service Advisor STMP 478 at Southern Tire Mart in Marshall Islands

Key Responsibilities:

• Greet customers in a professional, courteous, and friendly manner.
• Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
• Create, manage, and update service tickets within the system accurately.
• Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
• Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
• Process payments and complete necessary paperwork upon service completion.
• Maintain accurate, up-to-date service records and documentation.
• Keep the front counter area clean, organized, and welcoming.
• Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.

Requirements:

• High school diploma or GED required.
• Must be at least 18 years old and able to pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services is a plus.

Benefits:

• 401(k) with company match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid On-the-Job Training
• Career advancement opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008
• #1 Truck Retreader in North America since 2007
• #1 North America Commercial Tire Dealer since 2012
• Family-owned company with a culture rooted in service excellence