Legacy Front Desk Supervisor at Southern Seminary in Louisville, KY

JOB SUMMARY:

The Front Desk Associate will support the functions of the hotel by overseeing customer service at the front desk; processing guest reservations, requests, and supporting the guests and hotel staff as needed. This position is Monday-Friday, 7:00AM-3:30PM.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

• Personally greet everyone that walks into the lobby and answer the telephone
• Interact with guests.  Reviews and responds to guest response cards.
• Professionally and promptly address guests’ concerns and questions, including taking requested items to guest rooms
• Solve problems creatively, adhering to hotel standards, and manage emotional situations in a calm and professional manner
• Accurately process guest reservations and guest payments
• Review the accuracy of reservations
• Create and manage both internal and external group blocks
• Open Legacy Hotel every weekday
• Perform Daily Transaction Reports and run credit card reports
• Complete the night audit every weekday
• Manage front desk staff scheduling
• Order supplies for housekeeping staff
• Assist Billy Graham School with missionary housing
• Oversee Legacy Vehicle Rentals
• Oversee internal billing for the Legacy Hotel
• Oversee graduation reservations
• Maintain knowledge and upkeep of Maestro PMS
• Train all part-time front desk staff regularly, creatively adapting training techniques to fit the staff and department needs
• Ensure cash drawer and safe maintain appropriate balances
• Employs math and accounting skills to calculate discounts, percentages, etc.
• Maintain knowledge and awareness of special events, conventions, business meetings and other opportunities on campus
• Work with Events, Admissions, and other departments on campus to provide proper guest support for internal guests
• Ensure a clean and professional work environment
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Able to stand for long periods of time if necessary

Performs other duties as may be assigned by the supervisor.

EDUCATION:

The person in this position is preferred to have some college.

EXPERIENCE:

The person in this position should have some experience in customer service, sales, or the hospitality industry.

SUPERVISION:

The person in this position will supervise all front desk staff.

The person in this position will report to the Director of Operations.

WORK ENVIRONMENT:

The person in this position will work primarily in an office setting, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs.

EQUIPMENT:

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.