Customer Service… at Southern Home… · Jacksonvi…

Summary: Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. They are seeking a dynamic Customer Service Representative/Dispatcher to join their growing team and provide exceptional customer service while managing inquiries and scheduling appointments. Responsibilities: - Answer incoming customer requests and inquiries in a professional & friendly manner - Act as a liaison between customers, technicians, salespersons & management - Schedule service and routine maintenance appointments - Maintain & update customer records based on interactions - Process invoice payments - Provide information about products and services - Troubleshoot and resolve customer issues and concerns - Develop & maintain a knowledge base of the evolving products & services that benefit our customers - Participate in in-house training on products & services needed by our customers& office software required to fulfill this position - Additional duties as assigned Required Qualifications: - $18 - $22 / hr - Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends) - Minimum of 1-year administrative or customer service experience in an office setting is required - Knowledge in Microsoft Office is a required - Ability to easily cultivate strong rapport with customers and co-workers - Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion - Work well independently & with integrity in a structured yet relaxed environment - Enjoy patiently, empathetically helping others - Excellent written and verbal communication skills - The physical requirements of this job include: Perform work while sitting and/or standing at an individual work station or office - Communicate verbally via phone or other communication device - Ability to stand, walk and sit; talk or hear, both in person and by telephone - Use hands to type, handle or feel objects or controls; reach with hands and arms - Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds - Work is usually performed in an indoor office environment Preferred Qualifications: - Service Titan is a plus Required Skills: Microsoft Office, Service Titan Benefits: Reliable, Year-Round Work, Weekly Paychecks, Paid Time Off and Paid Holidays, Comprehensive Medical, Dental and Vision Benefits, Health savings accounting, Flexible spending account, Employee discounts, Company paid short term life insurance, Life insurance