Process Integration Support Analyst at Southern Company in Atlanta, GA

Summary: Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company, serving approximately 4.2 million natural gas utility customers. The Process Integration Support Analyst is responsible for enhancing operational efficiency and driving strategic initiatives through project management, process integration, and change management, while collaborating with stakeholders to ensure alignment with the company's objectives. Responsibilities: - Support system enhancements and new technology solutions projects on behalf of the business, providing experience insights and feedback to foster customer centric solution and alignment with strategic objectives to ensure project milestones and deliverables are met - Ensure business processes and technology are aligned by collaborating with stakeholders to identify any process gaps & provide awareness to stakeholders - Assist in the ideation of solutions to basic process/data-driven problems and document solution recommendations - Provide business support for the development of technical solutions ensuring scope and requirements align with the needs of the business users - Ensure recommendations align with strategic objectives and needs of the business users - Develop and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle - Facilitate communication, training & testing efforts (when applicable) as needed for OI3 initiatives - Provide insights, support & feedback to Change Management Team to support adoption and minimize resistance regarding the following (as needed): - Process Improvement Plans & Strategies - including but not limited to project timeline development, task tracking and deliverable monitoring - Adoption & Sustainability Strategies - Project Risks and Basic Mitigation Plans - Communication Plans Execution - Business Continuity Plans Required Qualifications: - Prefer a bachelor's degree in business, Technology or related, utility field experience - Experience in process improvement or project management with working knowledge of process documentation tools, project management methodologies, and tools - Strong & demonstrated verbal and written communication skills - Ability to learn and understand customer needs and assist in identifying how existing and new technologies can support innovative solutions - Ability to engage with business leaders at various levels concerning their organizational goals, needs, and focus areas - Ability to facilitate meetings with stakeholders in ideating, developing and implementing strategies that enhance the employee and/or customer experience across all customer channels - Understanding of utility industry and business practices for Customer Experience, Field Operations, or Technology preferred - Working Knowledge of business-related systems (i.e. CIS, CSS, CMA, CCB, etc.) preferred - Working knowledge of Excel, PowerPoint, and other presentation software; (Knowledge of PM software JIRA, Monday, Asana, MS Project etc. is a plus) - Minimal travel required; In-Person Office attendance required Preferred Qualifications: - Understanding of utility industry and business practices for Customer Experience, Field Operations, or Technology preferred - Working Knowledge of business-related systems (i.e. CIS, CSS, CMA, CCB, etc.) preferred - Working knowledge of Excel, PowerPoint, and other presentation software; (Knowledge of PM software JIRA, Monday, Asana, MS Project etc. is a plus) Required Skills: Process Integration, Project Management Important Skills: Process Improvement, Change Management, Utility Industry Knowledge Nice-to-Have Skills: Stakeholder Engagement, Technical Solution Development, Meeting Facilitation, Customer Needs Analysis, Business Systems Knowledge, Presentation Software Benefits: Competitive base salary, Annual incentive awards for eligible employees, Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being, Incentive program