Customer Service Administrator 2 at Southeastern… · Ocala

Summary: Southeastern Freight Lines is seeking a Customer Service Administrator 2 to assist in the operational function of the Service Center. The role involves a variety of clerical duties including responding to customer inquiries, scheduling appointments, and providing support to account managers and executives. Responsibilities: - Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial - Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information - Research and answer requests for information from internal customers or other Service Centers - Call and schedule delivery appointments - Assist drivers with pick-up or delivery problems - Calculate hours worked and Linehaul miles - Compile driver hours of service and complete driver log summaries - Assist with generating manifests and closing loads - Enter closed, dispatched, and arrived loads into the computer - Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives - Make follow-up calls to customers as requested - Maintain the sales appointment schedule and maintain a list of sales leads - Key pay data into the payroll system - Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc - Coordinate new hire orientation - Assist with Service Center training efforts by scheduling classes or ordering supplies Required Qualifications: - High School Diploma or GED - the ability to satisfactorily pass background check and alcohol and drug test - 6 months of related experience and/or previous office experience - strong customer relations skills to communicate effectively with internal and external customers - the ability to manage multiple tasks with interruption - computer skills - be familiar with Microsoft Office applications Preferred Qualifications: - previous experience with Customer Service - Microsoft Outlook - Microsoft Excel - Multi-line phone systems Required Skills: Microsoft Office, Microsoft Outlook, Microsoft Excel, Multi-line Phone Systems, Payroll, Appointment Scheduling, Customer Relations, Multitasking