UX Design Lead Specialist at South Jersey… · Milan

About us

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

Your team:

Join Customer Process and Channels Interaction Design area, in particular in (B2C) Online Channels team, contributing to the design and continuous improvement of digital experiences for Flutter SEA brand (Sisal, Pokerstars, SNAI) across multiple country and channels

Your role:

You’ll guide the end-to-end design of the Online user experience across all brands and countries, focusing on scalability and optimization. You’ll build integrated retail ecosystems connecting all in-store and digital touchpoints, prototype testing and continuous feedback.

What you’ll do:

• Have the opportunity to be involved in the design of engaging, usable and consistent customer experiences for multiple projects.
• Take an active role in shaping and managing user-centered digital and cross-channel journeys (web, mobile, POS), while contributing to the creation of scalable, system-oriented design solutions that establish UX/UI as a transversal, strategic service for the whole company.
• Play a key role in supporting the business in the strategic and ideation phases, applying design methodologies — such as concept design and customer journey mapping — to help conceive and structure solid business requirements aligned with real user needs.
• Take ownership in the execution phase, translating business and product requirements into clear, actionable use cases, user flows, prototypes and UX specifications.
• Facilitate communication and collaboration with different design area, inside the Process and Channels Interaction design area and outside with other design team identifying the right moments and methods to involve them and aligning on shared goals and outcomes.
• Coordinate design projects, mentoring junior designers, and ensuring consistency and quality throughout the entire design process.
• Facilitate UX activities such as journey mapping, wireframing, prototyping, and validation sessions, in collaboration with internal stakeholders, developers and research teams

What you’ll bring:

• Proven experience (at least 5 years) in UX/UI Design, ideally on complex, scalable digital products within consumer-facing industries or the gaming/lottery sector.
• Experience working within multidisciplinary teams, managing complex multitouchpoint projects from concept to delivery
• Demonstrative experience of managing and mentoring junior designers
• Proficiency in Figma for interface design, prototyping, and documentation, with familiarity in using co-design and collaboration tools (such as Miro, FigJam, or equivalent) for workshops and concept development and in Design System processes and tooling
• Strong UX/UI design experience in Web and Mobile applications, being able to ideate concepts, collaborate with developer and realize customer journey, wireframes right through to high fidelity prototypes
• Solid skills in problem-solving, critical thinking, and stakeholder management, with a collaborative and proactive attitude towards cross-functional teamwork.
• Natural inclination for systemic thinking, proactivity, and curiosity, with a passion for mentoring junior designers and driving innovation through design
• Outstanding problem-solving mindset with a pragmatic, data-informed, functional analysis and user-centred approach.
• Fluency in Italian and English is required, with excellent written and verbal communication skills

Why choose us:

• Fixed Term Contract (Maternity Leave)
• A dynamic environment within the world’s largest online gaming group.
• Opportunities for learning, growth and cross-country collaboration.
• Meal allowance.
• Supplemental Health Insurance.

Choose us also for:

• An inclusive work culture and access to our Diversity & Inclusion initiatives.
• Well-Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists.
• Learning & Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning).
• Parental Leave Packages offering additional financial and practical support.
• Volunteering during working hours.

Much more about us:

• Have a look at our amazing blog Inside: hear directly from our employees at the following link: Inside.
• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity:

Flutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.