Account Manager at Sourcet Global · Dubai

Job Description — Account Manager (Account Success

Manager)

Location: Dubai, UAE

Type: Full-time – Part time (Hybrid)

Source It supports businesses across UAE, GCC, and Egypt with Recruitment, HRO,

About Source It****

outsourcing/BPO, and HR support solutions. We work with fast-moving clients who expect

speed, quality, and strong account ownership.

Role Summary ****

We’re hiring an Account Manager (Account Success Manager) in Dubai to own client

relationships end-to-end after onboarding and throughout delivery. You will support the

commercial team to close deals, then ensure smooth day-to-day operations by coordinating

internally with recruiters and operations teams, managing client expectations, and driving

retention and growth.

This role is ideal for someone with recruitment + HRO experience who can operate confidently

with clients, handle multiple open requirements, and keep delivery on track.

Key Responsibilities ****

Client Success & Operations (Day-to-Day) ****

∙Own the client relationship post-signing: requirements intake, service scope alignment,

delivery follow-up, and performance reviews.

∙Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback

loops, and issue resolution).

∙Ensure service delivery quality for recruitment and HRO services (e.g., onboarding,

payroll support coordination, HR support, outsourcing coordination—based on scope).

∙Track SLAs, weekly progress, and pipeline updates with clients and internal teams.

Deal Support & Growth ****

∙Support the sales team in closing: proposal support, scope clarification, commercials

coordination, and client follow-ups.

∙Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing

support) and convert them into expansions.

∙Lead renewals and account retention plans.

Internal Coordination ****

∙Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance).

∙Run weekly internal account check-ins and ensure fast escalations and resolutions.

∙Maintain accurate account data and reporting in CRM and shared trackers.

Requirements

Requirements

∙3–7 years experience in Account Management / Client Success within Recruitment, ****

Staffing, or HRO.

∙Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist

→ interview → offer → onboarding).

∙Proven ability to manage multiple clients and priorities in parallel.

∙Excellent communication, stakeholder management, and negotiation skills.

∙Strong organization and reporting discipline (CRM, trackers, follow-ups, meeting notes,

action items).

∙Based in Dubai or able to work in Dubai.