Warranty Customer Service Rep at Source International in Sutton, MA

Summary: Source International is a manufacturer of custom seating products for the office furniture industry, seeking a highly motivated Warranty Customer Service Representative to join their team in Sutton, MA. The role involves handling customer inquiries and processing warranty claims, requiring strong communication and problem-solving skills. Responsibilities: - Position entails a high amount of customer interaction via email and over the phone - Review, prepare, and submit warranty claims, ensuring accuracy and compliance with manufacturer/company guidelines - Coordinate with internal teams (sales, operations, engineering) or external parties (technicians, manufacturers) for repairs, replacements - Keep Manager informed of important developments, potential problems and related information necessary Required Qualifications: - High School Diploma / GED - Minimum 1-2 years' experience in customer service/call center environment - Must be highly organized, ability to follow instructions, and work independently - Must have proven ability to prioritize and meet deadlines, provide a high level of attention to detail, and handle multiple deadlines simultaneously - Must have excellent communication skills and be able to work in a professional manner - Must be a team player with a positive attitude - Must be able to successfully complete a drug and background screening - Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, and twisting, possibly reaching chest high and overhead for materials - Ability to lift/move/pull 10-50lbs occasionally throughout day - Ability to hear adequately on the phone or in person and group settings - Vision: Required to have close visual acuity, color vision and depth perception Required Skills: Warranty claims processing