The Daily Herald Front Office & Inside Sales… at Sound… · Everett

The Daily Herald is seeking a friendly, organized, and motivated individual to join our team as a Front Office & Inside Sales Coordinator. This position combines front-office and administrative support, obituary coordination, and inside sales and appointment setting.

The ideal candidate enjoys working with people, has strong communication skills, and is comfortable balancing customer service responsibilities with proactive sales outreach. Office, customer service, and sales experience are preferred.

Key Responsibilities

Front Office & Administrative Support

• Welcome visitors, answer and direct incoming calls, and provide excellent customer service.
• Assist with general office duties, including mail, scheduling, data entry, and administrative support.
• Maintain an organized, professional reception area.

Obituary Coordination

• Assist families and funeral homes with obituary submissions, pricing, deadlines, and publication details.
• Review submissions for accuracy and completeness and coordinate placement in print and online.
• Handle sensitive customer interactions with compassion, professionalism, and attention to detail.

Inside Sales & Appointment Setting

• Make outbound calls and send emails to prospective and existing advertisers.
• Research businesses, identify potential customers, and qualify leads.
• Schedule appointments for advertising representatives and coordinate follow-up.
• Support sales campaigns, prospect tracking, and customer outreach for print and digital advertising products.
• Maintain accurate customer and prospect records and collaborate with the sales team to develop new business opportunities.

Qualifications

• Experience in an office, administrative, customer service, or sales role preferred.
• Friendly, personable, and professional demeanor with excellent communication skills.
• Comfortable making outbound calls and speaking with prospective customers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with computers, email, and standard office applications; ability to learn new systems.
• Dependable, self-motivated team player with a positive attitude and strong follow-through.
• Ability to handle confidential information and sensitive customer situations professionally.

Compensation & Benefits

· Base pay range for this position is $17.50-$19/hour plus uncapped commissions—your earning potential grows with your success.

• Medical and vision coverage.
• Life, AD&D and long-term disability insurance.
• Voluntary dental plans.
• Employee assistance and wellness programs.
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Ongoing training, professional development and a collaborative team environment.

Equal Employment Opportunity (EEO) Statement

Carpenter Media Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Carpenter Media Group is also committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to assist you in applying for a position or performing the essential functions of your job, please inform the hiring manager

About Carpenter Media

Carpenter Media Group is a leading North American local news champion with over 1,500 talented employees working with us to deliver unique community news and information across a full suite of traditional media channels and digital platforms. We serve as guides to efficient and effective marketing, trusted journalism and rewarding careers so our communities, businesses and the people who work with us can grow and thrive with a strong sense of purpose and resulting prosperity.

To apply send your resume and cover letter to

Carrie Radcliff

Publisher, The Daily Herald

carrie.radcliff@heraldnet.com

Applications will be accepted until the position is filled.

Only those selected for an interview will be contacted.

Pay: $17.50 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person