Operations Analyst, Seller Experience at Sotheby's · London

ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. THE ROLE The Operations Analyst will act as a force multiplier for Seller Operations, supporting global process improvements, contributing to cross-functional initiatives, and translating data into action. This role goes beyond reporting. It is designed for an operator who can diagnose issues, structure solutions, and execute change within a complex, global environment. The Analyst will partner closely with Seller Experience leadership (AVPs and Managers) across EMEA and globally, as well as Client Experience, Finance, Compliance, and Technology teams, to identify priorities, support initiatives, and help drive adoption of new ways of working. This is a newly created role designed to build execution capability within Seller Experience, focused on improving workflows, accelerating inventory turnover, and reducing operational friction across regions. The individual will be expected to own key workstreams from diagnosis through implementation, delivering measurable outcomes RESPONSIBLITIES Process Improvement & Operational Execution ● Support multiple concurrent initiatives to simplify seller workflows and reduce cycle times ● Proactively identify friction points across the end-to-end seller journey and contribute to scalable solutions ● Support efforts to reduce aged inventory by analyzing pipeline bottlenecks and ownership gaps ● Execute targeted actions on high-impact inventory segments ● Contribute to standardizing processes across regions to improve consistency, quality, and speed ● Support improvement of intake-to-catalog and pre-sale readiness timelines ● Support alignment across regions with differing processes, systems, and operating models Data, Insights & Reporting ● Own and maintain dashboards tracking core Seller Experience KPIs ● Translate data into actionable insights that inform prioritization and decision-making ● Conduct deep dives to diagnose root causes of delays and performance gaps ● Define success metrics for initiatives and track progress against outcomes ● Improve visibility into inventory pipelines and operational performance across regions Project Delivery, Change & Automation ● Support delivery of initiatives and own key workstreams from concept through implementation ● Build and manage structured project plans with clear milestones and accountability ● Support rollout of new processes, tools, and ways of working across regions ● Drive adoption through clear communication, stakeholder alignment, and feedback loops ● Identify and deliver practical automation and AI-enabled workflow improvements in partnership with Product & Technology ● Reduce manual work and improve scalability through process design, tooling, and reporting Communication & Stakeholder Management ● Support alignment across stakeholders through clear, structured communication ● Translate complex analysis into simple, actionable narratives ● Develop materials that support decision-making and track progress against key initiatives ● Communicate changes effectively to support adoption across regions IDEAL EXPERIENCE & COMPETENCIES 2–4 years of experience in operations, consulting, or similar execution-focused roles ● Experience working in a fast-paced, global, or cross-functional environment strongly preferred ● Demonstrated ability to take ownership of projects or workstreams and deliver against defined outcomes ● Self-starter with a strong ownership mindset and bias for action ● Structured thinker with strong problem-solving capability ● Comfortable managing multiple priorities in a fast-paced environment ● Effective communicator across functions and levels ● Experience contributing to process improvement, redesign, or operational initiatives ● Data-driven mindset with ability to translate analysis into action ● Strong analytical capability; advanced Excel required ● Experience building dashboards and working with operational data ● Exposure to automation tools, workflow optimization, or AI-enabled processes preferred To view our Candidate Privacy Notice for the US, please click here. To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here. The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.