Business Process Analyst at Soo Consulting Pte. Ltd. in Singapore

Participate in the full development lifecycle, encompassing requirements gathering, solution design, build, testing, deployment, and ongoing maintenance Partner with stakeholders across the organisation to carry out business process re-engineering initiatives Run workshops and one-on-one sessions with process owners and end-users to gain a comprehensive understanding of existing workflows Pinpoint inefficiencies, duplications, and bottlenecks, then recommend streamlined future-state processes Capture re-engineered processes in clear documentation and coordinate with relevant stakeholders so solutions are delivered to specification Contribute to change management by producing training assets such as user guides, quick reference materials, and e-learning content, and running training sessions tailored to various user groups Collaborate with stakeholders on solution design, converting agreed process requirements into functional automation builds and websites using M365 suite, SharePoint, Power BI, and Power Automate Carry out testing alongside stakeholders to confirm all requirements are met, and resolve any defects or bugs uncovered Sustain and enhance deployed solutions on platforms such as Optical and ISOMER, ensuring robustness and offering technical support during transition to operations Take on any additional duties that may be assigned from time to time Requirements Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related discipline Minimum 3 years of experience in business analysis, process improvement, and software development Hands-on exposure to automation tools such as M365 suite (SharePoint, Power BI, Power Automate) or scripting languages; proficiency in web development technologies and Whole-of-Government web hosting environments (e.g. Optical, ISOMER); familiarity with Government IM on Procurement and the government ICT landscape; exposure to IT risk assessment and compliance activities Solid grasp of the full software development lifecycle, including testing and deployment phases Strong stakeholder management skills balancing analytical and people aspects, ability to communicate technical concepts clearly to non-technical audiences, collaborative cross-functional team player, and self-motivated Clarence Khoh R1552376