Front Desk - Cosmetic Surgery Center… at Sono Bello · CA - Chico

Summary: Sono Bello is America's top cosmetic surgery specialist, with a focus on providing exceptional patient experiences. They are seeking a Consult Experience Specialist to be the first point of contact for patients, ensuring a seamless and positive experience throughout their journey. Responsibilities: - Greet patients warmly, verify appointments, and ensure a seamless introduction to the office - Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor - Support Sales Consultants by facilitating consultations and assisting with administrative tasks - Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits - Collaborate with team members to identify patient success stories for online endorsements - Assist with patient inquiries and follow-ups, both pre- and post-operative - Support cross-selling of additional services by preparing quotes and consent forms, as needed Required Qualifications: - High school diploma or equivalent; bachelor's degree preferred - Experience in customer service or front-desk roles, ideally in medical or aesthetic settings - Excellent verbal and written communication skills with strong interpersonal abilities - Ability to multitask and prioritize effectively in a fast-paced environment - Proficiency with computer systems and software, including Microsoft Office - Professional demeanor and commitment to providing exceptional client experience Preferred Qualifications: - Knowledge of medical terminology and procedures (preferred but not required) Required Skills: Appointment Scheduling, Payment Processing, Microsoft Office, Medical Terminology, Interpersonal Abilities Benefits: Incentives, Equity, Health coverage, 401(k) matching, Paid time off, Parental leave, Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, Paid Holidays