Technical Support Representative at Sonic in Remote

Summary: Sonic is committed to building a faster, more affordable internet and is looking for exceptional employees to join their team. The Technical Support Representative will provide customer support and technical issue resolution via phone, email, and other electronic mediums, ensuring a positive experience for customers. Responsibilities: - Provide customer support and technical issue resolution via phone, email or SMS - Configuration of customer equipment and/or software to connect to the internet - Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues - Collaborates with other employees to research and resolve issues - Resolves tickets generated by staff with technical requests/problems to maintain productivity - Provide industry leading customer care to all! Required Qualifications: - Ability to think logically and problem solve - Friendly, can do attitude - Eagerness to learn - Strong sense of urgency, self-motivated, and able to handle a fast-paced environment - Effective verbal and written communication skills - An interest in computers and the Internet - Ability to manage competing priorities and keep accurate notes/data entry - Excellent customer service skills, desire to help and make a positive experience for customers Preferred Qualifications: - Bilingual in Spanish is highly preferred Required Skills: Technical issue resolution, Customer service skills Important Skills: Bilingual in Spanish, Effective communication Nice-to-Have Skills: Eagerness to learn, Data entry, Problem solving, Self-motivated Benefits: Medical + Dental + Vision benefits, 401k and Profit Sharing, Remote opportunity, Paid Time Off, Education opportunities, Stipend for high-speed internet access, Paid Comprehensive Training, Growth Opportunities, Company Paid Pregnancy/Bonding Leave