Intune Engineer at Sonic Healthcare USA in Austin

Key Responsibilities

Endpoint Management & Engineering

• Design, implement, and manage Microsoft Intune policies, device configurations, compliance policies, and endpoint security settings.

• Administer and optimize Microsoft Endpoint Manager (MEM), Windows Autopilot, Microsoft Entra ID (Azure AD), and Microsoft Defender integrations.

• Develop and maintain device enrollment, provisioning, configuration, and lifecycle management processes.

• Create, test, and deploy application packages across Windows, macOS, iOS, and Android platforms.

• Implement and support Windows Autopilot deployments for zero-touch provisioning.

• Monitor and manage device compliance, remediation, and policy enforcement activities.

• Evaluate and implement endpoint management best practices to improve security, user experience, and operational efficiency.

Security & Compliance

• Partner with Cybersecurity teams to implement endpoint security controls and Zero Trust strategies.

• Configure and support Conditional Access policies integrated with Intune and Entra ID.

• Support compliance initiatives related to HIPAA, HITRUST, SOC, and other regulatory requirements.

• Monitor and remediate endpoint vulnerabilities, configuration drift, and security risks.

• Collaborate with Security Operations teams to strengthen endpoint detection, response, and threat mitigation capabilities.

Automation & Innovation

• Develop automation solutions using PowerShell, Microsoft Graph API, and Power Automate.

• Build proactive monitoring and remediation scripts to improve endpoint health and supportability.

• Streamline onboarding, offboarding, device refresh, and lifecycle management processes.

• Evaluate emerging Microsoft Endpoint Management technologies and recommend adoption opportunities.

• Drive continuous improvement initiatives that reduce manual effort and improve service delivery.

Operations & Support

• Serve as an escalation point for complex endpoint management and device-related issues.

• Support operating system deployments, software distribution, patch management, and endpoint updates.

• Develop and maintain technical documentation, standards, procedures, and knowledge articles.

• Participate in incident response, root cause analysis, and problem management activities.

• Partner with Service Desk teams to improve support processes and reduce recurring issues.

Reporting & Analytics

• Develop dashboards and reporting for endpoint compliance, patching, endpoint health, and user experience metrics.

• Track and report key operational performance indicators and service-level objectives.

• Provide recommendations to improve endpoint security, compliance, and operational effectiveness.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience will be considered.

• 3-7+ years of experience supporting enterprise endpoint management environments.

• 3+ years of hands-on experience administering Microsoft Intune.

• Experience managing:

  • Microsoft Intune

  • Microsoft Endpoint Manager

  • Windows Autopilot

  • Microsoft Entra ID (Azure AD)

  • Microsoft 365

  • Microsoft Defender

• Experience packaging and deploying enterprise applications.

• Strong PowerShell scripting and automation experience.

• Experience supporting Windows 10 and Windows 11 enterprise environments.

• Strong understanding of endpoint security, compliance, device management, and identity management concepts.

• Excellent troubleshooting, analytical, and problem-solving skills.

Join our team and help shape the future of endpoint management, security, and digital workplace technology while enabling a secure, modern, and seamless employee experience.