Customer Service Representative I at Sonic… · Austin

Customer Service Representative I Location: Austin, TX Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift. Schedule Details Saturday and Saturdays 9am - 6pm (1hr lunch break) Schedule designed to support work-life balance while meeting weekend operational needs In this role, you will: Provide patients, clients, and internal laboratory teams with exceptional customer service via inbound calls Assist with call alerts and stat call support Work in a fast-paced call center environment Champion safety, compliance, and quality standards Accurately document interactions while maintaining confidentiality and professionalism Training & Work Location Training for this position is conducted on-site Eligibility for a work-from-home arrangement after 90 days, based on performance, attendance, and quality metrics All you need is: High School Diploma or equivalent 1 year of experience working in a call center or in the laboratory Exceptional communication skills Top notch typing proficiency (at least 35wpm), including 10-key Ability to thrive in a fast-paced environment Bonus points if you’ve got: Associate’s Degree or Medical Assistant training 2+ years of laboratory training or experience in specimen collection and processing Data entry experience in a production environment We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging – we’re a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.