Helpdesk Administrator at Sonic Healthcare UK in Elstree, England, GB

About Sonic Healthcare

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.

Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.

Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.

About the role

**Job Title:** Helpdesk Administrator

**Department:** Laboratory Services

**Location:** Elstree Warehouse, Borehamwood, WD6 3SF

**Contract /Hours:** Fixed Term (4 Months), Full Time (40 hours per week)

**Salary range:** Up to £28,000 per annum DOE

**About us:**

**Sonic Healthcare** is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.

**Sonic Healthcare UK** encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.

Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.

**About the role: **

An exciting opportunity has arisen for an experienced full time Administrator to work at our offices in Elstree.

You will be a part of a highly motivated team who manage the customer service responsibilities for the Laboratory Services department. Main duties will be to resolve customer complaints and issues in a timely and professional manner; process orders, returns, and exchanges; provide product information and recommendations to customers; and manage document record keeping. The helpdesk team, by coordinating with internal and external stakeholders, play a pivotal role for the successful provision of a managed service that will ensure efficient and effective use of laboratory facilities.

You will be part of a team that aims to deliver on an optimum configuration of Rapid Response Laboratory and Core Laboratory facilities, by reducing facility downtime you will contribute to a robustness of service that will ultimately improve patient pathways.

Other duties include ensuring all queries from Laboratories or Laboratory Services teams are tracked and prioritised for action, provide overall assistance to the Laboratory Services teams as a central helpdesk, and provide training to all new Laboratory Services Helpdesk staff in standard operating procedures.

At HSL we offer a variety of excellent staff benefits including:

• **Training and development opportunities** – supporting professional development

**• Annual salary review **- No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.

**• Discounted gym membership** – we have a corporate gym membership scheme with Better Gyms

• **Cash healthcare plan** – cash back on a variety of healthcare costs including dentist and opticians

**• Sick Pay Entitlement **– 5 paid days in the first year of employment, 20 days thereafter

**• Permanent Health Insurance and Death in Service Cover **

**• Life Assurance **– providing salary continuation for long term illness (six months qualifying period)

**• Employee Assistance Programme **– supporting staff wellbeing

**• Season Ticket Loan Scheme **– interest free loan for the cost of annual travel ticket

**• Perkbox** – Access to additional staff perks and benefits such as high street discounts

**• Company Pension Scheme –** company and staff contributions which increase with service

• **Competitive annual leave allowance** - 23 days

**• Flexible working hours **– we support and offer flexibility around shift patterns and working schedule

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

We respect and value the diversity of our staff and welcome applications from diverse communities.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA

Interested in this role?

At HSL/TDL we offer a variety of excellent staff benefits including:

• Training and development opportunities – supporting professional development

• Annual salary review - No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.

• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms

• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians

• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter

• Permanent Health Insurance and Death in Service Cover

• Life Assurance – providing salary continuation for long term illness (six months qualifying period)

• Employee Assistance Programme – supporting staff wellbeing

• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket

• Perkbox – Access to additional staff perks and benefits such as high street discounts

• Company Pension Scheme – company and staff contributions which increase with service

• Competitive annual leave allowance – 23/28 days

• Flexible working hours – we support and offer flexibility around shift patterns and working schedule

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

We respect and value the diversity of our staff and welcome applications from diverse communities.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA.