Growth Coordinator at SonderMind in Remote

Summary: SonderMind is a company focused on providing personalized mental health care. As a Growth Coordinator, you will support strategic partnerships and enhance client experiences through various operational and administrative tasks. Responsibilities: - Support Account Managers in day-to-day execution of multiple partner accounts - Deliver exceptional client experience while supporting client success needs - Conduct research to support partnership strategy and engagement - Support report development for account managers - Conduct outbound calls, emails, and other customer engagement activities - Execute other administrative activities that may be needed to deliver an exceptional partner experience Required Qualifications: - Self-starter excited about working at a fast-paced startup - You're intellectually curious and naturally pull the string until you find the answer - Ability to communicate and present issues and needs clearly - Comfortable talking with customers via phone or email - Flexible to support a variety of tasks and dynamic demands - Have a customer-first mentality and operate with the utmost professionalism - Organized with ability to clearly document and track asks and deliver against known timelines to partners - Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools Required Skills: AI technologies, Customer experience Important Skills: Research skills Nice-to-Have Skills: Communication skills, Organizational skills Benefits: A generous PTO policy, with a minimum of three weeks off per year, A holiday schedule that follows standard U.S. holidays, Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate), Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options, Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period), Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave, 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested, Join teammates from across the country at our annual company gathering, Company shutdown between Christmas and New Year’s, Supplemental life insurance, pet insurance, commuter benefits, and more