Provider Success Manager

ABOUT SONDERMIND At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram https://www.instagram.com/sondermind/?hl=en, Linkedin https://www.linkedin.com/company/sondermind/, and Twitter https://twitter.com/SonderMind?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor. Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. ABOUT THE ROLE As our ideal candidate, you are passionate about our company mission and are able to channel that energy into supporting and motivating providers to grow their business. Exceeding retention & growth performance expectations motivates you given that you are directly contributing to redesigning behavioral health as you support and grow high quality providers. WHAT YOU’LL DO - Successfully manage a caseload of 2,000 providers to grow their business with SonderMind, inclusive of dormant, steady and high growth providers - Proactively identify areas for providers to grow their caseloads, increase performance metrics and retain their relationships with SonderMind - Collaboratively develop innovative solutions for encouraging providers to choose SonderMind as their partner of choice - And other responsibilities and ad-hoc projects from time to time based on business needs WHAT DOES SUCCESS LOOK LIKE? - Meet or exceed monthly growth performance goals (defined quarterly) - Retain assigned provider caseload - Ensure working with providers to meet SonderMind billing and clinical expectations i.e. closely manage aging claims + work with clinical quality team to address compliance issues - Performance will be measured quarterly to ensure pacing towards targets WHO YOU ARE - Experience working with a high-volume of inbound inquiries, external outreach, and a large number of relationships - Self-starter, takes initiative and adapts to changing demands - Brings a positive and professional attitude to work every day - Growth mindset, always ready to learn and apply new strategies or approaches - Superior attention to detail and time management skills - Excellent verbal and written communication skills - Experience utilizing data to drive insight and action - Experience with a CRM software (Salesforce preferred) - Experience working for a high growth company (healthcare industry preferred) - Comfortable navigating difficult situations with customers OUR BENEFITS The base salary for this role is $60,000. In addition to base salary, this position may also be eligible to participate in both our commission and equity plan. Total cash compensation (base + commission) is $75,000. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: - A generous PTO policy, with a minimum of three weeks off per year - A holiday schedule that follows standard U.S. holidays - Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate) - Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options - Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period) - Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave - 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested - Join teammates from across the country at our annual company gathering - Company shutdown between Christmas and New Year’s - Supplemental life insurance, pet insurance, commuter benefits, and more APPLICATION DEADLINE This position will be an ongoing recruitment process and will be open until filled. EQUAL OPPORTUNITY SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.