Senior Digital Engineer at Sonata Software in Hyderabad

Roles and Responsibility
• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to RPA systems.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain documentation of technical procedures and solutions.
• Analyze customer feedback and provide recommendations for system enhancements.
• Stay current with industry trends and emerging technologies in RPA.

Job Requirements
• Strong understanding of software services and RPA systems.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong communication and interpersonal skills.
• Experience with troubleshooting and resolving complex technical issues.
• Familiarity with industry-standard tools and technologies.