After Sales & Service Coordinator at SOMIC in Inver Grove, MN

SOMIC Packaging is a global leader in packaging automation, committed to delivering high-quality machines to our customers. We are expanding our U.S. operations and investing in local after sales and support of our advanced packaging equipment. Join a dynamic team where your customer focus, priority setting, creativity, and problem-solving abilities are valued.

Customer Support & Spare Parts Coordination

• Serve as primary contact for customers regarding spare parts and standard aftermarket services.
• Support customer parts orders, including parts identification, drawing review, and order processing.
• Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.

Quoting & Order Processing

• Prepare spare parts quotes and process incoming customer purchase orders.
• Create service estimates and prepare quotes for installations and aftermarket retrofits in coordination with Sales Support Engineer, including preparation of invoicing summaries.

Cross‑Functional Collaboration

• Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
• Partner with Sales Support Engineer to support post-sales order execution, quoting coordination, and required documentation for installations, change orders, retrofit orders and additional service offerings.

Documentation & Systems Support

• Maintain accurate files, records, logs, and ERP/AMS data related to parts sales, quotes, and service activities
• Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
• Process customer purchase orders through customer portals as required (e.g., key customer portals).