NCC Specialist at Solventum in Heredia, Heredia Province, Costa Rica

NCC Specialist Location: CR, Heredia, VIRTUAL Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible. Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. As a NCC Specialist, you will Handle Inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs. Workstream description: You’ll be part of the National Contact Center team. In this team, we are responsible for handling incoming calls from customers to assist them open orders and other tasks. The Impact You’ll Make in this Role As a Customer Support Specialist I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Leading calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT. Implementing Critical Thinking to analyze the callers request and determine next steps. Determining the best solution for our customers based on guidelines and expertise. Supporting other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team. 24/7 Operation. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: High School Diploma or equivalent. Advanced English (oral and written) C1. Flexible & Adaptable – with schedule, workflow processes and priorities. Experience with Microsoft Office applications including Word, Excel & Outlook. Ability to convey a positive customer service and team-oriented attitude. Soft skills: Empathy Politeness Active Listening Critical Thinking Technical skills: Microsoft Office Knowledge Computer Skills We are looking for a person that implements and has strong alignment with 3M culture and values Customer at our core: Think like and with the costumer Innovating boldly: Pioneer solutions and processes Powered by inclusion: Cultivate connected community Winning with agility: Collaborate efficiently Additional qualifications that could help you succeed even further in this role include: 6 months of customer care experience. Healthcare call center experience. Key Information: 24/7 Operation: We operate continuously, 24 hours a day, 7 days a week, throughout the year. Split Days Off: Consecutive days off will not be offered. Training Program: Training is fully paid and conducted in person, Monday through Friday, from 7:00 a.m. to 4:00 p.m. The program duration is approximately 6 to 8 weeks. Post-Training Schedule: Upon completion of training, work schedules will be assigned. Please note that schedules are not selectable and may fall within any shift outlined under point 1. Work location: Hybrid Eligible: Belen, Heredia at least 1 days per Month Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.